“SNL should teach classes on customer service. They truly are the Gold Standard of customer service.”
Margaret Tillman
Director, Marketing
1st Century Bank
“Seriously, you guys have very dependable, quick and knowledgeable service. I used to look at all the comments on your website and wonder as to whether they are cooked up. Now I am convinced that they are not. Keep up the great work!”
Amitabh Bhargava
Business Director, Commercial Credit Risk Management
Capital One Financial Corporation
“I'd just like to say how invaluable I find your service. I am able to provide much more meaningful analysis with the very up-to-date information, and manipulation tools that you provide. You have made my life SO much easier!”
Corinne O'Connor
Associate Director, Credit Risk Control
UBS Investment Bank
“The quality, depth, and breadth of help made available by SNL's client team is fantastic.”
Josh Hancher
Finance Analyst
KeyCorp.
“Great job! I love contacting SNL because they actually can give me the answer.”
Johann Cabe
Financial Analyst
Valley National Bank
“SNL is by far one of the most responsive and dedicated technology
and knowledge partners I've worked with in my career. The Client Services'
team of experts is A+ in my book.”
Arp Trivedi
Vice President Strategic Planning
DEI Incorporated
“SNL is one of the few companies that still provides great service. Your customer service and technical people really know their stuff and response time is exceptional! Keep up the great work.”
Ellen Kessler
Senior Investor Relations Analyst
KeySpan Corp.
“Support like [SNL's] is one of the two main reasons that I find SNL to be indispensable in doing my job effectively.”
Frank Wiley
Managing Director
Ascential Equity
“SNL is the most comprehensive and reliable database I have used so far.”
Gaurav Singh
Senior Analyst
Credit Suisse
“Kudos to your team. Fast, accurate, helpful. Wow!!!!”
Becky Pendleton Reid
Vice President
Cereghino Group
“I am completely blown away on how nice, thorough and quick the representative was...Answer in three minutes! Fantastic, thank you!”
Jennifer Rowe
Senior Financial Analyst
TCF Financial Corporation
“[Client Service's] quickness to respond was only outdone by their lightning fast solution of the problem! Very friendly, communicative and accurate.”
Lea Anne Dombek
Federal Trust Corporation
“Very helpful; beyond what I asked for. My best experience with SNL staff and improved website.”
Patricia Raciti
Analyst, Strategy & Execution
Morgan Stanley & Co., Inc.
“Very pleased with the support, which went well beyond answering my original question to provide value-added recommendations and 5 minute tutorial.”
Lawrence Beyer
Treasurer
Provident Bancshares Corporation
“Just registered [yesterday] and already very impressed with both the customer service and the quality of the products and capabilities. First rate!”
Gregory Bullen
Management Consultant, Corporate Development
Guaranty Bank
“They got me the exact info that I needed in about 5 minutes, it was pretty amazing.”
Andrew Thornfeldt
Chatham Financial Corporation
“Awesome - [customer service] directed me straight to the source of my confusion and the problem was resolved in seconds. Thank you, you guys rock!”
Ona Deutsch
Research Analyst
Management Consulting Company
“SNL's support organization is a class above any other organization/software I have ever worked with. ”
Vimal Vora
Contractor
BB&T Corporation
“I truly enjoy utilizing your services. The news service keeps me up to date and ahead of the game and the financial data is easy to use.”
Cheryl Ervi
Vice President, Capital Markets
TIB – The Independent BankersBank
“Your Company continues to offer a superior product with excellent customer service.”
Justin Steinbach
Credit Analyst
Cullen/Frost Bankers, Inc.
“Other companies can definitely take lessons from SNL on the quality of your product and the high level of customer service.”
Jena Myers
Operations Technical Senior Staff
Crowe Chizek and Company LLC
“Best service that I have ever received. Period. And I have called at least 100 times.”
John Montgomery, CFA, CPA
RBC Capital Markets
“My interactions with SNL personnel are always of the highest caliber. I rely heavily on your products and services and I appreciate knowing that you stand behind them with excellent support.”
Linda Ross
Director, Sales Administration
Fidelity National Information Services, Inc.
“Our clients depend on us to provide them with accurate facts and figures, so it is important to me that I am able to get correct data quickly from SNL. I also appreciate that SNL makes its accuracy guarantee and follows through.”
Andrea Reynolds
Associate Consultant, Expansion Division
Young & Associates, Inc.
“I brought a data error to the attention of the SNL support team pertaining to an incorrect branch location.
Their response was extremely timely, and the support staff were very courteous and friendly. I was impressed by SNL's value of customer feedback on data quality, and how that feedback is incorporated into a continuous data quality improvement process. That was a refreshing experience as a customer, and further reinforces my confidence in SNL's data quality.”
Michael Bastedo
AVP, PFS Branch Network Strategy
HSBC Bank USA, N.A.
“I think you have a phenomenal service here which has information laid out very systematically - and anticipates every user need. Highly recommended to anyone covering the sectors you provide coverage for.”
“As an investment banking analyst in the financial services space, it is crucial that I have the ability to both obtain and manipulate data quickly and efficiently. Be it current news or complex financial ratios, SNL meets these criteria and more by providing me with a comprehensive package of analytical tools that makes my job easier.
SNLxl’s intuitive and user-friendly interface incorporates very specific data into my models and various spreadsheets. This translates into increased productivity without sacrificing my work quality.
SNL’s analysts are knowledgeable professionals who are always eager to assist. If I ask for a unique run, they will promptly e-mail me a spreadsheet with the requested items.”
Matthew R. Marino
Financial Services Investment Banking
Robert W. Baird & Co.
“I always find the Technical Support group to be friendly, knowledgeable, patient and quick to identify and resolve problems.”
Bob Hartwig
First Vice President, Retail Delivery
SunTrust Banks, Inc.
“Your service is great. It has saved me countless hours of data digging.”
Jacquelynne Chimera
Associate, Equity Research
Keefe, Bruyette & Woods, Inc.
“I am impressed with the continual improvements in SNL’s products over the years. SNL has aggressively added important data such as a capital offerings database, as well as covering the financial statements of registered but not traded companies. I have been quite pleased that several of Howe Barnes' requests for product improvements have been thoughtfully incorporated by the SNL product development team. Additionally, I always find the SNL support staff to be knowledgeable, responsive, and very helpful when I have questions.”
Matthew H. Paramore
Corporate Finance
Howe Barnes Investments, Inc.
“SNL’s commitment to data integrity is unheard of. SNL not only gathers but also scrubs the information and provides it to users like me in a timely fashion. What's more, it is the only source that provides other relevant information like demographic data and branch mapping. SNL has proven to be very willing to listen to its customers and incorporate its customers' suggestions to constantly improve the quality of SNL's information. And if SNL doesn't have a report that gives you exactly what you're looking for, SNL will custom-build a model for you.”
Shreekkanth "Shree" Viswanathan
Vice President
Discovery Group Holding Company LLC
“Over the last 5 years, I have had nothing but top rate support. I get great support on every call.”
Edward Pink
Investment Officer, Asset & Liability Management
PNC Financial Services Group, Inc.
“Our Financial Institutions Group relies on SNL more than any other product or service available. SNL’s products allow Morgan Keegan’s FIG group to focus more on clients’ needs and less on tedious data management.
The depth, reliability, and timeliness of data that SNL puts at one's fingertips is essential to our investment banking platform. SNL's company briefing books are the 'one-stop-shop' for viewing bank and thrift profiles and financials. The comprehensive news resources on SNL Interactive keep everyone tuned in to the latest company and industry events throughout the day.
From quickly checking the viability of an M&A transaction to mapping branch locations for a sale/leaseback, SNL's set of analytical tools are unparalleled. SNLxl allows for quick and accurate integration of updated data into custom Excel models and templates. And if there's ever a problem, question, or comment, SNL's friendly support is undeniably the best in the industry.”
Brian M. Mellone, CFA
Managing Director
Morgan Keegan Financial Institutions Group
"SNL is a great resource and the customer support that comes with this service is even better. Keep up the good work and I look forward to future functionality add-ons to this product."
David Scanio
Corporate Finance
BankUnited Financial CorporationAVP
SNL Real Estate
“I love SNL. I have FactSet, CapitalIQ, SDC Platinum and SNL and none of the other databases even compare. I love that the database and customer support are industry specific and the data is very accurate. I like that you guys pay clients if they find errors (even though I have yet to find a mistake in the data).”
Sam Caven
Analyst, Corporate Finance
JMP Securities LLC
“The technical support team is hands down best of class. Even with turnover in reps there is continuity and no decrease in the level of service.”
Rosemarie Duran
Manager of Real Estate Investments
Alaska Permanent Fund Corp.
“SNL continues to be a leader amongst the multitude of service providers that I continually interact with. I am always provided world class service and products through their website and support team.”
Jonathan Van Gorp
Analyst
Banc of America Securities LLC
“Overall extremely pleased. I've used all the major, more generic financial information services extensively, and this product is far superior in almost every way.”
Keith Avila
Lazard Freres & Co, LLC
“SNL continues to exceed all expectations, the Real Estate team is fantastic. [They] are always very responsive and great to work with.”
Hafeez Giwa
Analyst
Morgan Stanley
“I do equity REITs 24/7, and SNL is the only real player out there focused on this sector.
SNL is a powerful tool for two reasons: they have good data that’s scrubbed, and they make their data interactive in Excel format, so that I can manipulate it the way I want.
I trust the SNL data. It’s not just pulled off 10-Qs and 10-Ks. They have analysts scrubbing it. You really do get very updated info. New data is in there soon after it comes out.
I use SNLxl to download property-level data, P&L’s, and balance sheets into my own spreadsheets. I run the data against my portfolios. I look at my debt ratios and interest coverage versus the industry, against multiple factors. Without SNLxl I’d have to merge files into one spreadsheet and keep it all updated manually.
SNL is good at customer service. When I ask for a special item, they will step up my spreadsheet for me.
It’s all about picking the best stocks. My bets are supported by good data. Without good data I could not be confident in executing my own models. SNL data is solid.”
Barry Oxford
Portfolio Manager
Colonial First State Investments
“We use SNL data to drive our investment strategy and decision process. The numbers in our proprietary models for picking stocks come from the SNL database.
SNL provides the information and analytical tools essential to what we do. They save us time, plus their data is reliable and accurate. This enables us to add more value for clients because we can spend time analyzing, not culling data. Clients pay us fees to outperform indexes, not for vetting numbers.
They cover nearly every company in the real estate industry, not just the large REITs. So we don’t miss anything. I also like their up-to-date information, news alerts, and conference call transcripts.”
Kim Redding, CEO
Brookfield Redding LLC
“SNL helps us present ourselves as a superior investment. We use SNL data for peer group reviews and other performance comparisons for internal analyses, quarterly reports to trustees, IR presentations, and presentations to investors.
They are the comprehensive and reliable source of data about REITs. Without SNL, we would have to find multiple sources or we wouldn’t be able to do the type of analyses we now do. We rely on SNL for comparative data, historical multiples, debt ratios, and leverage ratios.
SNL is very responsive when we have special inquiries and requests, like data searches. We sometimes need historical data that goes way back. It’s helpful that they have a comprehensive database with archives.”
Larry E. Finger
Executive Vice President and Chief Financial Officer
Federal Realty Investment Trust
SNL Energy
“Recently I was introduced to the SNL websites and software for extracting benchmarking information for electric and gas utilities. The tools provided are excellent, and the support, superior to other such services used. I had the opportunity to contact SNL on two occasions, on both I received knowledge and quick responses, with the support personnel even providing their direct lines for me to phone at any time with questions. Keep up the good work.”
Charisse Trottier
Strategic Planning Supervisor
DTE Energy
“Super service in less than two minutes. Thanks.”
Rick Loughery
Director, Enviromental Activities
Edison Electric Institute
“Everyone I spoke to was helpful and friendly. Based on the quality of the support, I would not hesitate to recommend SNL.”
Christopher Comack
Engineering Aide
Consolidated Edison Company of New York, Inc.
“SNL consistently provides the best coverage of FERC, providing readers not just the news they need to know on a timely basis, but superior depth by offering helpful insights and analysis into the policy significance and context of a particular action. That's the real value-added service that sets SNL apart from its competition in my mind.”
Jay Carriere
Manager, Federal Regulatory Affairs
MidAmerican Energy Holdings Company
“I was impressed with the quick response and desire to correct a small error.”
Brian L. Fuller
Manager, Operations & Generation Services
Southern Company Generation
“SNL - all of you - of all my data services and information providers, you have the best customer service.”
Andre Gib
Competitive Market Consultant
Arizona Public Service Company
“My experience with the SNL support staff has been first rate. That's not something you say much these days. Thanks and keep up the good work.”
Douglas Harju
Senior Analyst
J. Pollock, Inc.
“Asked for an enormous task - SNL got it done!”
James Gall
Power Supply Analyst
Avista Corporation
"I was very pleased with everything. Everyone was VERY helpful and quick! I was also surprised to receive a reward. The service was amazing. I couldn't ask for more."
Caitlin Collins
Consulting
Energy Strategies, LLC
"SNL Energy is truly a research-driven shop. I depend on their current news on domestic fuels and energy markets, and SNL's real-time alerts and scrolling news make it superior to other news services. Also, the SNLxl Add-In is the easiest and fastest I've seen."
Fadi Shadid
Energy Research
Friedman Billings Ramsey
“The financial data found in SNL's products is unparalleled. I rely on SNL's M&A data, treasury yields, and credit ratings on a daily basis. Furthermore, I frequently use the product to stay informed on restructuring issues and rate case filings.
The best part about the service is its eagerness to create custom reports and templates for my needs. SNL's support team created a custom template to automatically calculate industry ratios based on the financial guidelines for utilities as published by the major credit agencies, which has helped immensely.”
Magdalena Ackenhausen
Analyst
Brubaker & Associates, Inc.
"SNL is an incredibly robust and powerful tool giving me immediate insights into the US power market that would take hours and hours through the various government websites. The SNLxl feature allows me to slice and dice data to fit my needs; and when I need to create a tailored report, their customer support team is responsive and assists in every step of the process."
Ian Synnott
Equity Research Analyst
Natexis Bleichroeder, Inc.
“I use the SNL database frequently, and it has proven to be an invaluable research tool for us here at RBS. In addition to keeping us very up-to-date on news and events in the industry, it has enabled us to gain a deeper understanding of our clients' business and financials.
We recently put together a pitch book for one of our clients that involved the production of a detailed peer analysis for that client. Using SNL we were able to compare the company's full business and financial metrics with those of its peers. This included customer and sales breakdowns, generation breakdown, transmission lines, service territories and other plant data, as well as a full set of financial metrics. The final product was just what we were looking for, and we ended up winning the deal!”
Grant Matthews
Senior Vice President
RBS Securities
SNL IR Solutions
“SNL’s Web site controls are an industry gold standard. They allow busy IR consultant professionals to handle the management of multiple Web sites with relative ease. And, if I need help, I know there’s a great support group to back me up.”
Bartley Parker
Vice President
Integrated Corporate Relations, Inc. (ICR)
“Your support team is CONSISTENTLY a pleasure to deal with. They are highly responsive, helpful and a their level of service very refreshing! You've exceeded my expectations with my many interactions and requests.”
Cindy S. Walters
Senior Vice President and Director of Marketing
Alliance Bank
“Working with [Client Services] reinforced my opinion that choosing SNL as our investor relations website provider was an excellent decision. No matter who we deal with at SNL, we are always treated as if we are your #1 customer. Thanks!!”
Annette Locke
Accounting Officer
City Bank
“SNL Support staff treat all requests - large and small - with the same urgency and care. This is truly valuable in today's business world.”
Karrie J. Parker
AVP, Manager - Electronic Banking
The Fauquier Bank
“The SNL support team was very responsive to my request. Not only did they complete my request, they went above and beyond and did an additional task. Good job!”
Mark Eckeard
Webmaster
WSFS Financial Corporation
“SNL provides the best support and has the most helpful client service team I have ever had the pleasure of working with. When I tell someone about SNL one of the key selling points to me is the support provided. Keep up the great service, I believe it is unparalleled.”
Nancy Schell
Principal, Consulting
S.R. Snodgrass A.C.
"The SNL team does a great job of responding to and resolving our IR Web site needs. I’m particularly pleased with SNL’s quick response to our update requests, and I appreciate their attention to detail."
Maecey Castle
Director of Corporate Communications
Pacific Continental Corporation
“SNL IR Solutions simply works and is awesomely efficient. It is like a Swiss Army knife, perfectly engineered to do its specific task. Whenever we need something it is attended to quickly and correctly. Plus SNL understands and provides the transparency that is required by regulators and expected by the investment community.”
Bill Traynham
President & CFO
Community Bankshares, Inc.
“From our Account Representative, to the sales team, to the IRWebLink Support Group, everyone is focused on providing a superior level of service. Everyone has always been responsive and friendly! The turnaround time on e-mail responses from real people, not just a canned message saying we’ll get to your request in the order it was received, is great. And, even better yet, my requests are executed within 24 hours and they’re done correctly the first time. It’s such a pleasure to work with a team of dedicated professionals that obviously like what they’re doing and deliver a product and service with enthusiasm and expertise. To sum it up…Superior execution every time from a team of friendly, dedicated professionals who obviously like what they do and deliver a product and a service that exceeds customer expectations.”
Kimberly A. DeBra
SVP/Corporate Communications
First Northern Bank
"In all honesty, SNL has one of the best support groups out there. The team is extremely professional and knowledgeable. Please keep up the great work!"
Sandi Lehr
Investor Relations - Sr Analyst
KeyCorp
